Text, SMS, and Website Chat

AI text and SMS agents and website chatbots may answer approved questions, gather information, help with appointment requests, and guide prospects toward an appropriate next step.

They can give customers another convenient way to communicate and may reduce repetitive inquiries for staff.

What this can look like

• Answering routine questions from approved information
• Gathering contact or request details
• Supporting appointment requests
• Escalating to a person when a matter needs human judgment

The agent’s scope and escalation rules are defined for your business, and it should never answer from unconfirmed information.