Knowledge and Internal Information Agents

Knowledge base agents may answer customer-facing questions from approved information. Internal SOP and information agents may help authorized employees find approved internal information.

Access, content, and use requirements are defined for each engagement, and public-facing agents never expose private business information.

What this can look like

• A customer-facing agent that answers from your approved knowledge base
• An internal agent that helps your team find approved SOPs or reference information
• Clear rules for what the agent can and cannot share